Differences between Agentforce for Service and Einstein Bots

 Hi ,

There are a few differences between Agentforce for Service and Einstein Bots.

Agentforce for Service vs. Einstein Bots

Difference	Agentforce for Service	Einstein Bots
Setup	Sets up in minutes with prebuilt topics and actions. AI agents are powered by generative AI and large language models (LLMs) to provide flexibility and conversational capabilities similar to humans.	Set up requires you to manually train natural language models (NLMs) to understand customer language and design dialogs.
Maintenance	Update out-of-the-box topics, actions, and instructions—or quickly create your own as service requests increase. Improve performance easily by adding and iterating on natural language instructions.	Requires high maintenance to keep the dialogs and intents up to date and to train new dialogs and intents as service requests increase.
Context and Exception Handling	Understands human language and responds to follow-up questions and unplanned exceptions—has context of entire conversations.	Can’t understand human language and responds only to the most recent question—has no context of entire conversations.